If you forget your IBM® Verify
account password, you can use this information to reset it.
About this task
If the forgot password configuration is enabled by the tenant administrator, after an
unsuccessful login attempt, the Forgot password ? option is displayed.
Note: Forgot password is only allowed for cloud directory and onprem ldap users.
When you reset your password, any other existing login sessions are invalidated and
you must log in again on those devices with the new password.
Procedure
-
On the IBM Verify sign-in page, click
Forgot password?.
- Type your user name and click Continue.
An email is sent to your registered email address with the instructions for resetting your
password. The reset password link expires in 30 minutes.
- Click the reset password link that was sent in the email.
The IBM Verify
Sign in is displayed in your browser.
- Enter your new password, then reenter your password for confirmation.
Note: A message is displayed if your new password doesn't meet the requirements for the minimum
password length, or number of alphabetical, numeric, and special characters. Follow the guidelines
when prompted.
- Click Change Password.
An email is sent to your
registered email address that confirms that your password is reset.
- Click Return Home to sign in with your new password.