Service Now supported attributes and error handling

The following tables describe the supported attributes and error handling available when configuring provisioning for Service Now.

Supported attributes

Table 1. Attributes

Attribute name	Description	Mapped Cloud Directory attribute (default mapping)	Type	Mandatory	Modifiable
user_name	User's full name	Preferred_username	String	Yes	No
name	User's name	name	String	No	No
last_name	User's surname	family_name	String	No	Yes
first_name	User's given name	given_name	String	No	Yes
middle_name	User's middle name	None	String	No	Yes
title	User's job title	job_title	String	No	Yes
preferred_language	User's preferred language	language	String	No	Yes
email	User's email address	email	String	No	Yes
phone	User's business phone number	mobile_number	String	No	Yes
mobile_phone	User's mobile number	None	String	No	Yes
home_phone	User's home number	None	String	No	Yes
country	User's country	work_country	String	No	Yes
employee_number	User's employee number	employee_id	String	No	Yes
sso_source	Multiple identity providers can exist. The sso_source is used to identity which identity provider to use.	None	String	No	Yes
department	User's department	department	String	No	Yes

Error handling

Table 2. Error codes

Sr. No.	Status code	Definition
1.	401	Authentication error
2.	403	Resource conflict error
3.	404	Resource not found error.
4.	429	Confirmed rate limit error