Creating a knowledge base with keywords

You can create a knowledge base by importing keywords.

Parent topic: Initializing a knowledge base with keywords
Related concepts:
What is keyword data?
Tips for choosing keywords
Related tasks:
Preparing keyword data

Creating a knowledge base by using keywords imported from a CSV file

About this task

To create a knowledge base by using keywords:

Procedure

  1. Prepare keywords and phrases in CSV (comma separated values) format.
  2. Create a new project and select the Create as empty project option.
  3. Use the Import wizard to import keyword data in CSV format. After you import the keyword data, the Categories panel displays categories contained in your CSV file.
  4. Use the Import wizard to import sample data that is similar to the type of content that you plan to classify by using IBM® Content Classification.
  5. Use the Create, Analyze, and Learn wizard to create a knowledge base by using keyword data.

Adding categories by using keywords

About this task

Use this method to quickly add categories to an existing knowledge base when you do not have sample content items to train the categories.

For example, if you want to add a category to handle inquiries about a new product, you can add the name of the new product and other relevant keywords to this category.

To add categories by using keywords:

Procedure

  1. Prepare a CSV file that contains the categories that you want to add with appropriate keywords and phrases.
  2. Open the relevant knowledge base project.
  3. Use the Import wizard to import the CSV file. After you import the CSV file, the categories are displayed in the Categories panel.
  4. On the toolbar, click Create, Analyze, and Learn.
    1. Select Add new categories using keywords.
    2. Select the categories that you want to initialize and click Next.
    3. Optional: Add nodes manually by using the Knowledge Base Editor or allow Classification Workbench to add the nodes under the knowledge base root node.
      Restriction: If your knowledge base is hierarchical (for example, the knowledge base includes a rule node under the root node), you must use the Knowledge Base Editor to manually add nodes.
    4. Click Next, set the options, and click Finish. Selected categories are added to the knowledge base.