Using the IBM Support Assistant in graphical mode

You can use a graphical user interface to collect data with IBM® Support Assistant.

1. Ensure that your Java™ environment is configured correctly:
   1. Verify that your Java runtime environment is at level 1.4.2 or higher.
   2. Determine if the location of the Java runtime environment is included in your PATH environment setting. If the location is not included in your path, set the variable JAVA_HOME to point to the Java runtime environment.

      Table 1. Specifying JAVA_HOME for your environment

      Operating system	Sample command
      Windows	For example, if you have a Java Development Kit installed at c:\jre1.4.2, use the command: SET JAVA_HOME=c:\jre1.4.2

2. Start the IBM Support Assistant tool:

   Open a command window, and change directory to the ISAlite installation directory. Enter the command runISALite.bat.

   The IBM Support Assistant now starts a graphical user interface.
3. In the Problem Type window, select a problem type.

   Expand the folders to display all problem types. Find your problem type and select it.

4. Supply a filename for the data collection .zip file.

   You can use any filename. The tool automatically appends the .zip file extension. For example, if you enter the filename Install_problem, the file is named Install_problem.zip.

5. Click Collect Data.

   The collection script runs and prompts you for additional information. The information can include configuration information or, the sequence of events leading to the problem. The script might also prompt you for preferences for data collection.

   When the scripts finishes collecting the setup information, it collects the necessary data. The tool creates a .zip file that you can send to IBM Support.

6. When prompted, enter a filename in the Output Filename/Path box.

   The tool appends the server hostname and current timestamp to the filename that you entered.

7. Send the .zip file to IBM Support
   You can choose FTP or HTTPS for file transfer.

   Note: FTP is not encrypted and HTTPS is encrypted.