Initiating the Android Enterprise migration on a device

When the migration request reaches the device, the users can initiate the migration on the device.

About this task

MaaS360® does the following checks before it initiates the migration.

The battery charge must be 30% or more.
The device must be connected to the internet.
Android devices with OS versions earlier than 7 must be encrypted.
The time on the device and the server must be synchronized.
The Play Store Services app must be up to date.
The shared device must not be in a signed-out state. If a user signs out of a device, they must sign back in to the MaaS360 app before they can start the migration.
The device must not be out-of-compliance (OOC).

Note: An error message is displayed and the migration process is stopped if the device does not meet any of the preceding conditions.

Follow these steps to initiate the migration on the device.

Procedure

Tap the migration request notification or open the MaaS360 app.
Click Migrate to Android Enterprise.
On the Android Enterprise Migration screen, click Start Migration.
Agree to the Android Enterprise terms and conditions.
The Work Profile is created on the device.
Configure the Google account.
The Samsung Knox License (SKL) or Enterprise License Management (ELM) license is activated when they are enabled by the administrator.

The migration is completed successfully and the device is ready to use.

Results

The device is successfully migrated to the Work Profile. Work apps are moved to a workspace and marked with a briefcase icon.

Note: Migration might fail in cases such as a failed Google attestation, lost or no internet connection, failed Samsung Knox License activation, or failed Google account creation. In these cases, you can either retry or stop the migration. If the migration is stopped, the device is restored to Device Admin mode.

What to do next

Open the older MaaS360 app without the briefcase icon on the device and then click Continue to uninstall the app.