FAQs about the TeamViewer subscription

Frequently asked questions about the TeamViewer subscription.

• Our organization is an existing customer of TeamViewer. Can we integrate with IBM® MaaS360® for free?

  If your organization has a TeamViewer license (Corporate, Enterprise, or Tensor license) which was purchased directly from the TeamViewer company, you are eligible for a free 30-day trial of the IBM MaaS360 integration using that license. For continued access, purchase a license from IBM by contacting your IBM account managers.

• How do we initiate the TeamViewer trial or extend the trial?

  From the MaaS360 Portal Home page, select Setup > Services, and then select Remote Support for Mobile devices and Laptops/Desktops to enable the TeamViewer service.

  TeamViewer trial tenant is created based on the IBM MaaS360 Portal ID and you are good to initiate the attended or unattended sessions from Device view.

  Note: After 30 days, the status of your free trial is marked as Expired and there is no way to extend the trial with this account. Contact your IBM account manager to set up a new 30-day trial account if you have not completed your evaluation.