Return payment information

You can view the payment information related to an return, including the methods of payment, charge sequence, and collection amounts.

Payment transactions can be in any one of the following states:

• Awaiting Payment Information - Sterling™ Order Management System Software is waiting for a third-party payment processing application to receive the Buyer's payment information before the return can be authorized.
• Invoiced - An invoice has been created and distributed to the necessary parties.
• Failed Charge - A problem occurred when payment collection was attempted and manual intervention is required.
• Hold - For some reason the return must be put on hold until a payment issue is resolved.
• Paid - The settlement has been received and the return can be closed.
• Not Applicable - Payment status is not applicable. For example, if the return is a draft return.

Refer to the Return table for more information about field descriptions of the return header panel seen in this screen.