Need Help? Here's How to Contact Support

This procedure guides users through the steps to open a support case on the IBM Support portal.

  1. Go to the IBM Support Case Creation page.
  2. Select Open a case. If needed, log in with your IBMId.
  3. Select Type of support as "Product support"
  4. Provide Product information where:
    • Product manufacturer: "IBM"
    • Product name: "Db2 Warehouse as a Service"
    Figure 1. Opening a support case
  5. Select the appropriate Severity level based on the business impact:
    • Severity 1 - Critical business impact (production or service is down)
    • Severity 2 - Significant impact (any system is down)
    • Severity 3 - Minor business impact
    • Severity 4 - Minimal impact (how-to questions, minor problems)
  6. Enter a detailed Case description explaining the issue.
    Figure 2. Selecting a severity and providing a description
  7. Choose your preference for email notifications: Basic or Enhanced.
  8. Attach any relevant files and add team members if needed.
  9. Optionally, check Save this case as a template for future use to reuse common fields.
    Figure 3. Saving case template
  10. Click Submit case to send your request to IBM Support.