Create a new shared inbox

A shared inbox is an optional workspace feature that is part of the Packages application. As an organization administrator, you can create a shared inbox in any workspace; as a workspace manager, you can create a shared inbox within any workspace in which you have manager privileges.

Create a new shared inbox

1. 
   
   • From the user view: In the Packages application, select the workspace from the workspace drop-down menu. Click Manage shared inboxes in the left navigation bar, then click Create new.
   • From the admin view: In the admin view, go to Workspaces and click the specific workspace for the shared inbox; click Applications > Packages > Shared inboxes. Click Create new.
2. Give the shared inbox a name. The name becomes the shared inbox label in the workspace.
3. If desired, add an image to brand this shared inbox. Click Add file to browse for the image file, or drag and drop the image.
4. If desired, add a description, visible only to workspace managers and administrators.
5. If desired, add instructions that display in the Send files form to users submitting content to this shared inbox.
6. If you don't want to be a member of this shared inbox yourself, clear the box labeled Add me to this shared inbox.
7. Click Save.

Add members to the shared inbox

8. Click Members.
9. Type the name of an existing user in your organization and press Enter; repeat to add more users.
10. In the members list, adjust access permissions as necessary for each member.
    • Send: Members with 'Send' permission can send packages to the shared inbox. These members can select the shared inbox name when they click the Recipient field in the Send Files form.
    • Receive: Members with 'Receive' permission can receive packages submitted to the shared inbox. The shared inbox appears by name in these members' lists of available inboxes in the left side panel. When these members click the inbox name, the packages sent to that inbox display.
    • Add users: Members with 'Add users' permission can invite outside users to send packages to the shared inbox. The invitation is called a submission link. See Inviting Others to Send Content for details. The shared inbox appears by name in these members' lists of available inboxes in the left-side panel. When these members click the inbox name, an Add button appears in the right panel that allows them to add members to the shared inbox. Unless these users also have 'Receive' permission, they cannot see packages sent to that inbox.
11. Click Save.