Creating draft solutions

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Associating solutions with tickets can help to solve issues efficiently. If an appropriate solution for a ticket does not exist, you can create a draft solution.

Procedure

  1. Display the ticket for which you want to create a solution.
  2. Click the Solution Details tab.
  3. Leave the Solution field empty. Complete other fields as needed.
  4. From the More Actions menu, select Create > Solution.
    A draft solution record is generated and its identifier is shown.

What to do next

After the administrator changes the status of the solution to Active, you can add its identifier to this ticket.