Reviewing incident details

To monitor the status of incident records and add information to them, you can review and update incident records by using the Review Incidents application.

About this task

The details that you can review and modify include who was involved, where the event occurred, and the actions taken.

You can also review the entries in the incident log. The incident log entries must be configured as viewable by using the WORKLOG.CLIENTVIEWABLE option.

1. From the Review Incidents table of the application, select the incident record for which you want to display details.
2. From the details window of the incident record, add or modify the information that is shown.
3. To add attachments, in the Attachments window, either click Attach File or Attach Web Page. To view attachments, click the underlined record ID.
4. To add information to the Review Incidents log, click Update Incident and enter information in the Summary and Details fields.