Associating solutions with investigations

A solution contains information about the symptoms, cause, and resolution of an issue. Associating solutions with investigations can help to resolve issues efficiently.

About this task

If you cannot find an appropriate solution, you can create one and submit it for approval. An administrator must approve the solution for general use.

1. Display the investigation for which you seek a solution.
2. On the Solution Details tab, click the Solution subtab, and then click New Row.
3. In the Solution field, select an option to search for solutions.
   1. If one or more applicable solutions exist, select the identifiers of those records, and then save the investigation record.
   2. If an applicable solution does not exist, create a draft solution. In the Solution field, select Detail Menu > Go To > Solutions (Oil), and create a draft solution.
4. Save the investigation record.

What to do next

If you created a solution, you can associate it with the investigation after an administrator changes the status of the new solution to Active.