A lesson that is learned is a type of solution that is normally associated with an
after-action review. Lessons learned document knowledge that is acquired from policies and
procedures that led to successful and unsuccessful results. You document lessons learned to improve
future performance.
About this task
If you cannot find an appropriate lesson that is learned, you can create one and submit it for
approval. An administrator must approve the lesson that is learned for general use. Lessons that are
learned are stored in the Solution database table and maintained in the Solutions (Oil)
application.
Procedure
- Display the investigation for which you seek a lesson learned.
- On the Solution Details tab, click
the Lessons Learned subtab, and then click New
Row.
- In the Solution field, select an option to search for lessons
learned. If you go to the Solutions (Oil) application, filter the records on the
List tab to return only lessons learned.
If the status of the
lesson that is learned is Draft or Active, you can associate the lesson that is learned with an
investigation.
- If one or more applicable lessons learned exist, select the identifiers of those
records.
- If an applicable lesson learned does not exist, create a draft lesson learned. In the
Solution field, select , and
create a draft lesson learned.
- Save the investigation record.
What to do next
If you created a lesson that is learned, you can associate it with the investigation after
an administrator changes the status of the new lesson that is learned to Active.