Creating incidents

You create incidents in the Incidents application. You can also create follow-up incident records in various ticket and work order applications.

Status of incident records
The status of an incident record indicates its position in the processing cycle and the actions that can be done on the record.
Creating incident records
You create an incident record to document a deviation from an expected standard of operation or to report one or more incident events. You can identify the persons who are affected by an incident and the persons who are responsible to act after an incident occurs. You can also specify the type of follow-up action that must be taken.