Adding activities to incident records

You create activities to specify and initiate the work processes that are essential for completion of the activities in the incident record or in associated records.

About this task

When you create an activity for an incident record, a corresponding stand-alone activity record is created. The stand-alone activity record references the originating incident record and uses the same site information. You can also access and modify the activity directly in the Activities and Tasks application.

1. In the Incidents application, open the incident record that you want to modify.
2. In the Activities table on the Activities tab, click New Row. An activity record with a unique identifier and a status of Waiting for Approval (WAPPR) is inserted.
3. Specify activity details.
4. To assign the activity to an owner or owner group, click Select Owner and specify a person or person group.
5. To change the activity status, click Change Status for the activity.
6. Save the record.

Results

When the parent incident record reaches a status of Completed or Closed, the status of all associated activities automatically changes to the same value.