Tasks

Tasks are activities which represent the smallest unit of work in your process.

Table 1. Task types
Task Type Icon Description
Normal task
normal task
 Default, most basic task type.
Decision task
decision task
 A task where a business rule or set of business rules is evaluated.
User task
user task
 A task performed by a human process participant.
Service task
service task
 A task performed by an automated service. Service tasks use APIs or web services to interact directly with systems.
Robot task
robot task
 A task performed by robotic process automation tools. Robot tasks act similarly to a human, clicking screens and interacting with data in applications.

Adding tasks

To add a task to your process diagram, complete the following steps:
  1. Hover over a flow line.
  2. Click Insert insert button.
  3. Select to insert an Activity.

Defining task type

You can use different types of tasks depending on the type of work that is performed. To change the type of a task, complete the following steps:
  1. Right-click the task.
  2. Click Type (Change type in the new UI).
  3. Select the task type.

See Table 1 to determine which task type you need.