Reproducible problems reported as Tivoli Enterprise Portal client problems
If the problem is reproducible and is reported as a Tivoli® Enterprise Portal client problem, send the client log. The location of the log depends on the client type and operating system the client is running on. You may be asked to set a trace in the client and then collect the log. This is a very likely scenario in the case where a problem is reproducible.
Note: Additional information about logs for distributed components is found in the IBM® Tivoli Monitoring Troubleshooting Guide.