WSAIP01

Isolate a console keyboard error that contains a "K" on the display.

1. Select the icon on the workstation to make it the console (you may have already done this). You must save the console selection.
2. Access Dedicated Service Tools (DST) by performing the following:
   1. Select Manual mode on the control panel.
   2. Use the selection switch on the control panel to display function 21, Make DST Available, and press Enter on the control panel.
   3. Wait for a display to appear on the console or for a reference code to appear on the control panel.

   Does a display appear on the console?

   • No: Continue with the next step.
   • Yes: The problem is corrected. This ends the procedure.
3. Isolate the problem to one server and one workstation (console) by performing the following:
   1. Disconnect the power cable from the workstation.
   2. Eliminate all workstations, cables, and connector boxes from the network except for one server, one console, two connector boxes, and one cable.
   3. Ensure that the cables that are connected to the console, the keyboard, and the server are connected correctly and are not damaged.
4. Perform the following steps:
   1. Ensure that the server console is terminated correctly.
   2. Set the Power switch on the console to the On position.
   3. Select the SNA*PS icon on the console.
   4. See the workstation information for more information.
5. Access DST by performing the following:
   1. Select Manual mode on the control panel.
   2. Use the selection switch on the control panel to display function 21, Make DST Available, and press Enter on the control panel.
   3. Wait for a display to appear on the console or for a reference code to appear on the control panel.

   Does a display appear on the console?

   • No: Continue with the next step.
   • Yes: The problem is in a cable, connector box, or device you disconnected in step 3. This ends the procedure.
6. Does the reference code A600 5005 appear on the control panel?
   • Yes: Continue with the next step.
   • No: Perform problem analysis using this reference code. This ends the procedure.
7. Do you have another workstation, cable, and two connector boxes you can exchange with the workstation connected to the server?
   • Yes: Continue with the next step.
   • No: One of the following is causing the problem:
     Note: The items at the top of the list have a higher probability of fixing the problem than the items at the bottom of the list.
     • Workstation adapter Licensed Internal Code
     • Workstation adapter configuration
     • Workstation
     • Cable
     • Connector box
     • Workstation IOA
     • Workstation IOP

     If you still have not corrected the problem, ask your next level of support for assistance. This ends the procedure.

8. Repeat steps 3 through 7 of this procedure, using a different workstation, cable, and connector boxes.

   Do you still have a problem?

   • Yes: Continue with the next step.
   • No: The problem is in the cable, connector boxes, or workstation you disconnected. This ends the procedure.
9. One of the following is causing the problem:
   Note: The items at the top of the list have a higher probability of fixing the problem than the items at the bottom of the list.
   • Workstation adapter Licensed Internal Code
   • Workstation adapter configuration
   • Workstation IOA
   • Communications IOP

   To bring up a workstation other than the console, perform the following:

   1. Connect another workstation into this network.
   2. Select Normal mode on the control panel.
   3. Perform an IPL.

   If the sign-on display appears, the following parts are good:

   • Communications IOP
   • Workstation IOA
   Note: If a printer connected to this assembly is not working correctly, it may look like the display is bad. Perform a self-test on the printer to ensure that it prints correctly (see the printer service information).

   If you still have not corrected the problem, ask your next level of support for assistance. This ends the procedure.