Starting a repair action

This is the starting point for repair actions. All repair actions must begin with this procedure. From this point, you are guided to the appropriate information to help you perform the necessary steps to repair the server.

1. Has problem analysis been performed by using the procedures in Beginning problem analysis?

   Yes: Continue with the next step. No: Perform problem analysis by using the procedures in Beginning problem analysis.

2. Is the failing server managed by a management console?

   Yes: Continue with step 5. No: Continue with the next step.

3. Do you have an action plan to perform an isolation procedure?

   Yes: Go to Isolation procedures. No: Continue with the next step.

4. Do you have a field replaceable unit (FRU), location code, and an action plan to replace a failing FRU?

   Yes: Go to the removal and replacement procedures for the system you are servicing. No: Go to Part locations and location codes to find the part that you need, and then go to the removal and replacement procedures for the system you are servicing. This ends the procedure.

5. Is the management console connected and functional?

   Yes: Continue with the next step. No: Start the management console and attach it to the server. When the management console is connected and functional, continue with the next step.

6. Perform the following steps from the management console that is used to manage the server. During these steps, refer to the service data that was gathered earlier:
   Note: If you are unable to locate the reported problem and there is more than one open problem near the time of the reported failure, use the earliest problem in the list.

   For Hardware Management Console (HMC), complete the following steps: In the navigation area, open Service Management. Click Manage Serviceable Events. For Serviceable event status, select Open . Select ALL for every other selection and click OK. Scroll through the list to determine whether a problem has a status of Open and to determine whether it corresponds with the customer's reported problem. Do you find the reported problem or an open problem near the time of the reported problem? For IBM® Systems Director Management Console (SDMC), complete the following steps: In the Service and Support Manager window, click Serviceable Problems. Tip: Click Serviceable Problems to see a filtered list of only those problems associated with systems that are monitored by the Service and Support Manager. Scroll through the list to determine whether a problem has a status of Open and to determine whether it corresponds with the customer's reported problem. Do you find the reported problem or an open problem near the time of the reported problem?

   Yes: Continue with the next step. No: Go to step 4, or if a serviceable event was not found, see the appropriate problem analysis procedure for the operating system you are using. If the server or partition is running the AIX® or Linux operating system, see AIX and Linux problem analysis. If the server or partition is running the IBM i operating system, see IBM i problem analysis.

7. To perform a repair operation from the management console, complete the following steps:
   • For HMC, complete the following steps:

     1. Select the serviceable event you want to repair, and click Repair from the selected menu.
     2. Follow the instructions displayed on the HMC.

     After you complete the repair procedure, the system automatically closes the serviceable event. This ends the procedure.
   • For SDMC, complete the following steps:

     1. Select the serviceable event you want to repair, and select Repair from the Actions menu.
     2. Follow the instructions displayed on the SDMC.
        After you complete the repair procedure, the system automatically closes the serviceable event. This ends the procedure.

        Note: If the repair procedures are not available, go to step 4.