Closing a service call by using AIX or Linux

If the server is not connected to a management console and not using Integrated Virtualization Manager (IVM), perform these procedures to close serviceable events, clear hardware messages, and prepare the server to return to the customer.

1. Did you use a hot-swap operation by using an AIX® diagnostics service aid to change the FRU?

   Yes: Go to step 4 No: Continue with the next step.

2. Do you have any field-replaceable units (FRUs) (for example cards, adapters, cables, or devices) that were removed during problem analysis that you want to put back into the system?
   Note: If the system backplane or battery has been replaced and you are loading diagnostics from a server over a network, it might be necessary for the customer to set the network boot information for this system before diagnostics can be loaded. Also, set the system time and date information after the repair is completed.

   Yes: Reinstall all of the FRUs that were removed during problem analysis. Go to step 3 No: Continue with the next step.

3. Is the system or logical partition that you are performing a repair action on running the AIX operating system?

   Yes: Continue with the next step. No: Go to step 5.

4. Does the system or logical partition you are performing a repair action on have the AIX operating system installed?
   Note: If you have just replaced a hard disk in the root volume group, answer no to this question.

   Yes: Go to step 7. No: Continue with the next step.

5. Run stand-alone diagnostics in problem determination mode from either a CD-ROM or from a Network Installation Management (NIM) server.
   Note: For instructions about running stand-alone diagnostics from a CD and not by using an HMC, go to Running the stand-alone diagnostics from CD on a server without an HMC attached.

   For instructions about running stand-alone diagnostics from a NIM server, go to Running the stand-alone diagnostics from a Network Installation Management server.

   Did you encounter any problems?

   Yes: Go to Problem analysis. No: Continue with the next step.

6. The system hardware is functioning correctly.

   If the system attention LED is still on, turn off the LED as described in Activating and deactivating LEDs. This completes the repair. Note: If, during the processing of the list of open service action events, some service action events remained open, further service actions might be required to complete the repair. Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the way the system is configured or partitioned. This might require you to reboot the operating system. Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.

7. Complete the following steps:

   If the system supports, do a slow boot on the system. For instructions, see Performing a slow boot . If the system does not support a slow boot, do a normal boot. Power on the system. Wait until the AIX operating system login prompt is displayed or until system activity on the operator panel or display has stopped. Did the AIX Login Prompt display?

   Yes: Continue with the next step. No: Go to Problem analysis.

8. If the Resource Repair Action menu is already displayed, go to 12; otherwise, complete the following steps:

   Log into the operating system, either with root authority (if needed, ask the customer to enter the password) or use the CE login. Enter the diag -a command and check for missing resources. Follow any instructions that are displayed. If a system request number (SRN) is displayed, suspect a loose card or connection. If no instructions are displayed, no resources were detected as missing. Continue with step 9.

9. Complete the following steps:

   Enter diag at the command prompt and press Enter. Select the Diagnostics Routines option. When the Diagnostic Mode Selection menu is displayed, select Problem determination. When the Advanced Diagnostic Selection menu is displayed, select the All Resources option. Alternatively, test the FRUs you exchanged and any devices that are attached to the FRUs you exchanged by selecting the diagnostics for the individual FRU. Did the Resource Repair Action menu (801015) display?

   Yes: Go to step 13. No: Continue with the next step.

10. Did the TESTING COMPLETE, no trouble was found menu (801010) display?

    Yes: Continue with the next step. No: There is still a problem. Go to Problem analysis.

11. Select the Log Repair Action option, if not previously logged, in the TASK SELECTION menu to update the AIX error log. If the repair action was reseating a cable or adapter, select the resource associated with that repair action.

    If the resource associated with your action is not displayed on the resource list, select sysplanar0. Note: If the system attention indicator is on, this will set it back to the normal state. Go to step 14.

12. Run a test on a resource that has an entry in the AIX error log, in the system verification mode. If the test on the resource was successful, the Resource Repair Action menu is displayed.

    After replacing a FRU, select the resource for that FRU from the Resource Repair Action menu. This updates the AIX error log to indicate that a system-detectable FRU has been replaced. Note: If the system attention indicator is on, this action will set it back to the normal state. To select the resource for the replaced FRU, complete the following steps: Select the resource associated with the repair action: If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your repair action is not displayed on the Resource List, select sysplanar0. Click Commit after you make your selection.

    Did another Resource Repair Action (801015) display?

    Yes: Continue with the next step. No: If the No Trouble Found menu is displayed, go to step 14.

13. Run a test on a resource that has an entry in the AIX error log, in the system verification mode. If the test on the resource was successful, the Resource Repair Action menu is displayed. Note: The parent or child of the resource you just replaced might also require that you run the Resource Repair Action service aid on it. After replacing that FRU, select the resource for that FRU from the Resource Repair Action menu. This updates the AIX error log to indicate that a system-detectable FRU has been replaced. Note: If the system attention indicator is on, this action will set it back to the normal state.

    To select the resource for the replaced FRU, complete the following steps: Select the resource associated with the repair action: If the repair action was reseating a cable or adapter, select the resource associated with that repair action. If the resource associated with your repair action is not displayed on the Resource List, select sysplanar0. Click Commit after you make your selection.

    Did the No Trouble Found menu display?

    Yes: Continue with the next step. No: Go to Problem analysis.

14. If you changed the service processor or network settings, as instructed in previous MAPs, restore the settings to the value they had prior to servicing the system. If you ran stand-alone diagnostics from CD-ROM, remove the stand-alone diagnostics CD-ROM from the system.

    Did you perform service on a RAID subsystem that involved changing the PCI RAID adapter cache card or changing the configuration? Note: This does not refer to the PCI-X RAID adapter or cache.

    Yes: Continue with the next step. No: Go to step 16.

15. Use the Recover Options selection to resolve the RAID configuration. To do this, complete the following steps:

    On the PCI SCSI Disk Array Manager dialog, select Recovery options. Select Clear PCI SCSI Adapter Configuration and press F3 to clear any previous configuration data that exists on the replacement adapter. On the Recovery Options dialog, select Resolve PCI SCSI RAID Adapter Configuration. On the Resolve PCI SCSI RAID Adapter Configuration dialog, select Accept Configuration on Drives. On the PCI SCSI RAID Adapter selections menu, select the adapter that you changed. On the next dialog, press Enter. When you see the Are You Sure selection menu, press Enter to continue. When the recovery action is complete, the status message of OK is shown. If you receive a status message of Failed, verify that you selected the correct adapter, and then repeat this procedure. When recovery is complete, exit the operating system. Go to step 16.

16. The system hardware is functioning correctly. Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the way the system is configured or partitioned.

    Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.