POWER7 information

Service request numbers

With a service request number (SRN) obtained from error log analysis or from the AIX® error log, use the following table to determine which maintenance analysis procedures (MAPs) to use.

The following table includes only SRNs that are associated with the MAPs contained in this document.

Table 1. SRN to MAP index
SRN	Description	MAP
nnnn-101	Controller configuration error	MAP 210 – replace controller
nnnn-710 nnnn-713	Controller failure	MAP 210 – replace controller
nnnn-720	Controller device bus configuration error	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4150 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4050 For all other values of nnnn, use MAP 3150 for a PCI-X or PCIe controller or use MAP 3250 for a PCIe2 or a PCIe3 controller
nnnn-102E	Out of alternate disk storage for storage	MAP 210 – replace disk
nnnn-3002	Addressed device failed to respond to selection	MAP 210 – replace device
nnnn-3010	Disk returned wrong response to controller	MAP 210 – replace disk
nnnn-3020 nnnn-3100 nnnn-3109 nnnn-310C nnnn-310D nnnn-3110	Various errors requiring SAS fabric problem isolation	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4150 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4050 For all other values of nnnn, use MAP 3150 for a PCI-X or PCIe controller or use MAP 3250 for a PCIe2 or a PCIe3 controller
nnnn-4010	Configuration error, incorrect connection between cascaded enclosures	MAP 3142 for a PCI-X or PCIe controller or MAP 3242 for a PCIe2 or a PCIe3 controller
nnnn-4020	Configuration error, connections exceed controller design limits	MAP 3143 for a PCI-X or PCIe controller or MAP 3243 for a PCIe2 or a PCIe3 controller
nnnn-4030	Configuration error, incorrect multipath connection	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4144 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4044 For all other values of nnnn, use MAP 3144 for a PCI-X or PCIe controller or MAP 3244 for a PCIe2 or a PCIe3 controller
nnnn-4040	Configuration error, incomplete multipath connection between controller and enclosure detected	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4144 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4044 For all other values of nnnn, use MAP 3144 for a PCI-X or PCIe controller or MAP 3244 for a PCIe2 or a PCIe3 controller
nnnn-4041	Configuration error, incomplete multipath connection between enclosures and device detected	MAP 3146 for a PCI-X or PCIe controller or MAP 3246 for a PCIe2 or a PCIe3 controller
nnnn-4050	Attached enclosure does not support required multipath function	MAP 3148 for a PCI-X or PCIe controller or MAP 3248 for a PCIe2 or a PCIe3 controller
nnnn-4060	Multipath redundancy level got worse	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4153 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4053 For all other values of nnnn, use MAP 3153 for a PCI-X or PCIe controller or MAP 3253 for a PCIe2 or a PCIe3 controller
nnnn-4080	Thermal error, controller exceeded maximum operating temperature	MAP 3295 for a PCIe2 or a PCIe3 controller
nnnn-4085	Please contact your next level of support or service provider	MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-4100	Device bus fabric error	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4152 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4052 For all other values of nnnn, use MAP 3152 for a PCI-X or PCIe controller or MAP 3252 for a PCIe2 or a PCIe3 controller
nnnn-4101	Temporary device bus fabric error	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4152 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4052 For all other values of nnnn, use MAP 3152 for a PCI-X or PCIe controller or MAP 3252 for a PCIe2 or a PCIe3 controller
nnnn-4102	Device bus fabric performance degradation	MAP 3254 for a PCIe2 or a PCIe3 controller
nnnn-4110	Unsupported enclosure function detected	MAP 3145 or a PCI-X or PCIe controller or MAP 3245 for a PCIe2 or a PCIe3 controller
nnnn-4120	Configuration error, cable VPD cannot be read	MAP 3261 for a PCIe2 controller
nnnn-4121	Configuration error, required cable is missing	MAP 3261 for a PCIe2 or a PCIe3 controller
nnnn-4123	Configuration error, invalid cable Vital Product Data	MAP 3261 for a PCIe2 controller
nnnn-4150 nnnn-4160	PCI Bus error detected by controller	MAP 210 – replace controller, if the problem is not fixed, replace the planar or backplane
nnnn-4170	Controller T10 DIF host bus error	MAP 3260 for a PCIe2 or a PCIe3 controller
nnnn-4171	Controller recovered T10 DIF host bus error	MAP 3260 for a PCIe2 or a PCIe3 controller
nnnn-7001	Temporary disk data error	MAP 210 – replace disk
nnnn-8008 nnnn-8009	A permanent cache battery pack failure occurred Impending cache battery pack failure	MAP 3100 for a PCI-X or PCIe controller
nnnn-8150 nnnn-8157	Controller Failure	MAP 210 – replace controller
nnnn-9000 nnnn-9001 nnnn-9002	Controller detected device error during configuration discovery	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9008	Controller does not support function expected for one or more disk	MAP 3130 for a PCI-X or PCIe controller or MAP 3230 for a PCIe2 or a PCIe3 controller
nnnn-9010	Cache data associated with attached disks cannot be found	MAP 3120 for a PCI-X or PCIe controller or MAP 3220 for a PCIe2 or a PCIe3 controller
nnnn-9011	Cache data belongs to disks other than those attached	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9020 nnnn-9021 nnnn-9022	Two or more disks are missing from a RAID 5 or RAID 6 Disk Array	MAP 3111 for a PCI-X or PCIe controller or MAP 3211 for a PCIe2 or a PCIe3 controller
nnnn-9023	One or more disk array members are not at required physical locations	MAP 3112 for a PCI-X or PCIe controller or MAP 3212 for a PCIe2 or a PCIe3 controller
nnnn-9024	Physical location of disk array members conflict with another disk array	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9025	Incompatible disk installed at degraded disk location in disk array	MAP 3110 for a PCI-X or PCIe controller or MAP 3210 for a PCIe2 or a PCIe3 controller
nnnn-9026	Previously degraded disk in disk array not found at required physical location	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9027	Disk array is or would become degraded and parity data is out of synchronization	MAP 3113 for a PCI-X or PCIe controller or MAP 3213 for a PCIe2 or a PCIe3 controller
nnnn-9028	Maximum number of functional disk arrays has been exceeded	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9029	Maximum number of functional disk array disks has been exceeded	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9030	Disk array is degraded due to missing/failed disk	MAP 3110 for a PCI-X or PCIe controller or MAP 3210 for a PCIe2 or a PCIe3 controller
nnnn-9031	Automatic reconstruction initiated for Disk Array	MAP 3110 for a PCI-X or PCIe controller or MAP 3210 for a PCIe2 or a PCIe3 controller
nnnn-9032	Disk array is degraded due to a missing or failed disk	MAP 3110 for a PCI-X or PCIe controller or MAP 3210 for a PCIe2 or a PCIe3 controller
nnnn-9041	Background disk array parity checking detected and corrected errors	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9042	Background disk array parity checking detected and corrected errors on specified disk	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9050	Required cache data can not be located for one or more disks	MAP 3131 for a PCI-X or PCIe controller or MAP 3231 for a PCIe2 or a PCIe3 controller
nnnn-9051	Cache data exists for one or more missing or failed disks	MAP 3132 for a PCI-X or PCIe controller or MAP 3232 for a PCIe2 or a PCIe3 controller
nnnn-9052	Cache data exists for one or more modified disks	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9054	RAID controller resources not available due to previous problems	MAP 3121 for a PCI-X or PCIe controller or MAP 3221 for a PCIe2 or a PCIe3 controller
nnnn-9060	One or more disk pairs are missing from a RAID 10 disk array	MAP 3111 for a PCI-X or PCIe controller or MAP 3211 for a PCIe2 or a PCIe3 controller
nnnn-9061 nnnn-9062	One or more disks are missing from a RAID 0 disk array	MAP 3111 for a PCI-X or PCIe controller or MAP 3211 for a PCIe2 or a PCIe3 controller
nnnn-9063	Maximum number of functional disk arrays has been exceeded	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9073	Multiple controllers connected in an invalid configuration	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4140 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4040 For all other values of nnnn, use MAP 3140 for a PCI-X or PCIe controller or MAP 3240 for a PCIe2 or a PCIe3 controller
nnnn-9074	Multiple controllers not capable of similar functions or controlling same set of devices	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4141 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4041 For all other values of nnnn, use MAP 3141 for a PCI-X or PCIe controller or MAP 3241 for a PCIe2 or a PCIe3 controller
nnnn-9075	Incomplete multipath connection between controller and remote controller	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4149 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4049 For all other values of nnnn, use MAP 3149 for a PCI-X or PCIe controller or MAP 3249 for a PCIe2 or a PCIe3 controller
nnnn-9076	Missing remote controller	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4147 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4047 For all other values of nnnn, use MAP 3147 for a PCI-X or PCIe controller or MAP 3247 for a PCIe2 or a PCIe3 controller
nnnn-9081 nnnn-9082	Controller detected device error during internal media recovery	MAP 3190 for a PCI-X or PCIe controller or MAP 3290 for a PCIe2 or a PCIe3 controller
nnnn-9090	Disk has been modified after last known status	MAP 3133 for a PCI-X or PCIe controller or MAP 3233 for a PCIe2 or a PCIe3 controller
nnnn-9091	Incorrect disk configuration change has been detected	MAP 3133 for a PCI-X or PCIe controller or MAP 3233 for a PCIe2 or a PCIe3 controller
nnnn-9092	Disk requires format before use	MAP 3134 for a PCI-X or PCIe controller or MAP 3234 for a PCIe2 or a PCIe3 controller
nnnn-FF3D	Temporary controller failure	MAP 210 – replace controller
nnnn-FFF3	Disk media format bad	MAP 3135 for a PCI-X or PCIe controller or MAP 3235 for a PCIe2 or a PCIe3 controller
nnnn-FFF4 nnnn-FFF6 nnnn-FFFA	Disk error	MAP 210 – replace disk
nnnn-FFFC	Device recovered T10 DIF device bus error	MAP 3250 for a PCIe2 or a PCIe3 controller
nnnn-FFFD	Controller recovered T10 DIF device bus error	MAP 3250 for a PCIe2 or a PCIe3 controller
nnnn-FFFE	Various errors requiring SAS fabric problem isolation	SRNs are associated with MAPs based on the value of nnnn. If nnnn is 2D14 or 2D15, use MAP 4150 If nnnn is 2D16 - 2D18 or 2D26 - 2D28, use MAP 4050 For all other values of nnnn, use MAP 3150 for a PCI-X or PCIe controller or MAP 3250 for a PCIe2 or a PCIe3 controller

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Last updated: Thu, October 10, 2013