MEDIA

The drive or media might be dirty, or the media might be defective.

1. Is the drive in a 3995 or 3996 optical library?
   • Yes: Try a different media. This ends the procedure.
   • No: Continue with the next step.
2. If the drive is a 6330 DVD-RAM, clean the drive. The part number for the DVD cleaning kit is 19P0489.
3. If it is a tape media, clean the recording head in the tape unit. If there is a cleaning cartridge supported for the tape drive, clean the drive with the cleaning cartridge. If the cleaning LED remains on or the cleaning cartridge is ejected immediately, replace the cleaning cartridge and clean the tape drive again.
4. Attempt the failing operation again. Does the operation complete successfully?
   • No: Clean the drive three times and replace the media. This ends the procedure.
   • Yes: The problem has been corrected. This ends the procedure.