IBM watsonx Assistant

Description

With watsonx Assistant, you can use AI to build and deploy a branded assistant into any device, application, or channel. Connect your assistant to the customer support resources that you already use to deliver an engaging, unified problem-solving experience to your customers.

Use the intuitive graphical tools that are provided with the watsonx Assistant service to develop training data that captures your unique customer needs and use cases. watsonx Assistant uses the training data to generate a customized machine learning model for you. This model is what powers your assistant to understand requests from customers so it can answer them correctly.

The assistant receives a message from a customer and sends it down the appropriate resolution path. An action interprets the customer's message further, then directs the flow of the conversation. The action gathers any information that it needs to respond or perform a transaction on the customer's behalf. A search integration uses existing FAQ or other curated content that you own to find relevant answers to customer questions.

Quick links

Use: Work with the service
Develop: Write code and build applications

Integrated services

Table 1. Supplemental services. You can extend the functionality of this service with the following supplemental services, which require this service.
Service	Capability
Watson Discovery	Use an AI-powered search engine to extract answers from complex business documents. Train AI for deep understanding of your content, including tables and images to help you find business-value hidden in your enterprise.
Watson Speech services	Speech processing capabilities to transcribe spoken text from audio or to produce natural-sounding voice audio from written text.