Returns
A store associate can accept products that belong to orders placed from different channels such as web, in-store or call center.
The store associate can create return orders in multiple ways. A customer may arrive at the store with a receipt of the sales order from which the store associate can scan the order number and create a return order.
Alternatively, the store associate may use the customer's details to identify the order to which the product belongs and create a return order appropriately.
However, if the store associate is unable to identify the customer or order receipt is unavailable, a return order can be created based on the product.
If the customer wants to return a product in exchange for a different product, the application provides the capability to create an exchange order while capturing the return order.
Benefits
- If a customer comes in with the intent of only returning products, the store associate can save the sale by offering products in exchange for the returned products.
- With omni-channel returns, a store associate can process a return regardless of how the customer purchased the product.
- Clear and concise return policies improve customer satisfaction and make the return process more transparent and convenient. Return policies are defined by the enterprise. When a customer returns a product to the store, the application verifies whether the product satisfies all the return policies defined by the organization.
- The store associate can process refunds using the same payment method as was used to create the sales order. Alternatively, an enterprise can also setup default payment types for processing the order.