Resetting your password
You can reset your password through the cloud portal or an expiration notice. You can also reset a forgotten password.
About this task
These password services are available for user accounts that use basic authentication in the cloud portal. You cannot use them with SAML authentication or service credentials.
Changes to the password policies are applied to existing accounts when the passwords are changed. For example, an existing password becomes subject to a new expiry period when the password is changed or it expires under its original expiry period.
The following restrictions apply to the composition of your password:
- Minimum number of characters: 8
- Minimum number of alphabetic characters: 2 (at least 1 uppercase and 1 lowercase)
- Minimum number of numeric characters: 1
- Minimum number of special characters: 1 (special characters: _-|@.,?\/!˜#$%ˆ&*(){}[]=)
- Validity: maximum 90 days
- History of used passwords: 10
Example password: MyNewPa$sw0rd
- Login failure
- You are locked out of your cloud tenant for 30 minutes if you exceed five failed login attempts. After a password expires, you get three attempts to log in to reset your password. If after three attempts you still cannot log in, you can click Forgotten your password? to reset your password.
Procedure
To reset your password, do one of the following procedures:
- In the cloud portal, click your name and Change password. A dialog opens to confirm your current password and to enter a new one.
- Reset your password through the expiration notice that is sent to you when your password is about to expire. The notice contains a link that takes you to a dialog to change your password.
For a forgotten password, follow these steps: