Remote Control application will not start

You attempt to start the Remote Control application from the management software web interface or from the shortcut on your system, but it will not start.

1. Make sure that the compute node to which you are connecting is managed by the IBM® Flex System Manager management node. The state of the compute node must be set to at least "Partial Access" and be accessing from the IBM Flex System Manager management node. To determine the state of the compute node, use the Chassis Manager.
2. Make sure that pop-ups are not disabled in your browser for the session.
3. Make sure that your browser has accepted security certificates from the management software node. Typically, you will be prompted to access the certificate the first time you access the management software from your browser.
4. Make sure that you are using the supported JRE to start the application.
   • In Internet Explorer, click Tools > Internet Options > Advanced. Make sure that the correct JRE is selected (JRE version 6.0, update 18 or later).
   • In Firefox, click Tools > Options > Applications. Make sure that Java™ Web Start Launcher is associated with the JNLP content type.
5. If you are starting the application from the shortcut on your desktop, make sure that your system has connectivity to management software. The application validates your user ID with the management software user registry.
6. Clear the Java Web Start cache on the local system. To clear the Java Web Start cache on a system running a Windows operating system, run the command javaws -uninstall.