After image rotation, snippet shows image in its original orientation

In Datacap Navigator, when the image is rotated, snippet for the field shows image in its original orientation.

Symptoms

In Datacap Navigator, when the image is rotated, snippet for the field shows image in its original orientation.

Causes

This issue sometimes occurs when a document is ingested upside down in the Datacap Navigator.

Resolving the problem

User response: If a document is ingested upside down and the user notices it during the Verify process, user can resolve this issue by performing the following steps in the Datacap Navigator.

  1. In Datacap Navigator, open Job Monitor.
  2. Click the image in the Batch Structure to open the image in the viewer.
  3. Use the viewer Actions to rotate the image to the desired orientation.
  4. Click Hold button. The image is saved in the new orientation.
  5. Repeat the steps 2-4 for other images, if required.

The image snippet or the selected words in the image are now shown in the correct orientation, and you can update the necessary content in the Field Details section.