Troubleshooting

The TS2900TL1000 Tape Autoloader is a customer replaceable unit (CRU). The customer is responsible for the setup and maintenance of the library. Warranty replacement of the TS2900TL1000 Tape Autoloader, if required, is provided by exchanging the old unit with a new unit. The customer is charged for onsite service if a service contract is not in place.

When an error occurs during operation of the library, the library stops the current operation and displays an error code on the Operator Panel. Unless otherwise noted, try to resolve the problem by cycling power to the library and retrying the last operation.

Note: When power cycling the library, wait 10 seconds after the power is switched OFF before the library is powered ON again.

Before you place a service call or inform IBM®Dell Technical Support, check the status of the library and drive from the Web User Interface, see Table 1. Also, observe the LEDs on the front panel and error messages on the Operator Panel to determine exactly which part is failing, see Front panel Indicators. You can frequently resolve a simple problem yourself with the information that is available in Troubleshooting guide.