MAP 5500: Ethernet

MAP 5500: Ethernet helps you solve problems that have occurred on the FlashSystem™ V840 Ethernet.

1. Is the front panel of any node in the system displaying Node Error with error code 805?

   YES

   Go to step 6.

   NO

   Go to step 2.

2. Is the system reporting error 1400 either on the front panel or in the event log?

   YES

   Go to step 4.

   NO

   Go to step 3.

3. Are you experiencing Ethernet performance issues?

   YES

   Go to step 9.

   NO

   Go to step 10.

4. (from step 2) On all nodes perform the following actions:
   1. Press the down button until the top line of the display shows Ethernet.
   2. Press right until the top line displays Ethernet port 1.
   3. If the second line of the display shows link offline, record this port as one that requires fixing.
   4. If the system is configured with two Ethernet cables per node, press the right button until the top line of the display shows Ethernet port 2 and repeat the previous step.
   5. Go to step 5.
5. (from step 4) Are any Ethernet ports that have cables attached to them reporting link offline?

   YES

   Go to step 6.

   NO

   Go to step 10.

6. (from step 5) Do the FlashSystem V840 nodes have one or two cables connected?

   One

   Go to step 7.

   Two

   Go to step 8.

7. (from step 6) Perform the following actions:
   1. Plug the Ethernet cable from that node into the Ethernet port 2 from a different node.
   2. If the Ethernet link light is illuminated when the cable is plugged into Ethernet port 2 of the other node, replace the system board of the original node.
   3. If the Ethernet link light does not illuminate, check the Ethernet switch or hub port and cable to resolve the problem.
   4. Verify the repair by continuing with MAP 5700: Repair verification.
8. (from step 5 or step 6) Perform the following actions:
   1. Plug the Ethernet cable from that node into another device, for example, the management workstation.
   2. If the Ethernet link light is illuminated when the cable is plugged into the other Ethernet device, replace the system board of the original node.
   3. If the Ethernet link light does not illuminate, check the Ethernet switch/hub port and cable to resolve the problem.
   4. Verify the repair by continuing with MAP 5700: Repair verification.
9. (from step 3) Perform the following actions:
   1. Check all Speed port 1 and Speed port 2 panels for the speed and duplex settings. The format is: <Speed>/<Duplex>.
      1. Press the down button until the top line of the display shows Ethernet.
      2. Press the right button until the top line displays Speed 1.
      3. If the second line of the display shows link offline, record this port as one that requires fixing.
      4. If the system is configured with two Ethernet cables per node, press the right button until the top line of the display shows Speed 2 and repeat the previous step.
   2. Check that the FlashSystem V840 port has negotiated at the highest speed available on the switch. All nodes have gigabit Ethernet network ports.
   3. If the Duplex setting is half, perform the following steps:
      1. There is a known problem with gigabit Ethernet when one side of the link is set to a fixed speed and duplex and the other side is set to autonegotiate. The problem can cause the fixed side of the link to run at full duplex and the negotiated side of the link to run at half duplex. The duplex mismatch can cause significant Ethernet performance degradation.
      2. If the switch is set to full duplex, set the switch to autonegotiate to prevent the problem described previously.
      3. If the switch is set to half duplex, set it to autonegotiate to allow the link to run at the higher bandwidth available on the full duplex link.
   4. If none of the above are true, call your support center for assistance.
10. (from step 2)

    A previously reported fault with the Ethernet interface is no longer present. A problem with the Ethernet might have been fixed, or there might be an intermittent problem. Check with the customer to determine that the Ethernet interface has not been intentionally disconnected. Also check that there is no recent history of fixed Ethernet problems with other components of the Ethernet network.

    Is the Ethernet failure explained by the previous checks?

    NO

    There might be an intermittent Ethernet error. Perform these steps in the following sequence until the problem is resolved:

    1. Use the Ethernet hub problem determination procedure to check for and resolve an Ethernet network connection problem. If you resolve a problem, continue with MAP 5700: Repair verification.
    2. Determine if similar Ethernet connection problems have occurred recently on this node. If they have, replace the system board.
    3. Verify the repair by continuing with MAP 5700: Repair verification.

    YES

    Verify the repair by continuing with MAP 5700: Repair verification.