Exchanging information with IBM

To diagnose or identify a problem, you might need to provide IBM Support with data and information from your system. In other cases, IBM Support might provide you with tools or utilities to use for problem determination.

About this task

Exchanging diagnostic data with IBM happens by using Enhanced Customer Data Repository (ECuRep). ECuRep is a secure and fully supported data repository with problem determination tools and functions. For more information about ECuRep and the processes involved, see the Enhanced Customer Data Repository (ECuRep) website.

For more information about the diagnostic data you need to collect, see MustGather: Collecting diagnostic data.