Using IBM support assistant

IBM® Support Assistant is a free, stand-alone application that you can install on any workstation to access product, support, and educational resources.

Before you begin

You can use the application to gather support information when you open a problem management record (PMR). You can install product-specific plug-in modules for the IBM products that you use such as:
  • Support links
  • Education links
  • Problem management reports facility

For more information, see the IBM Support Assistant website.

Procedure

  1. Download the IBM Support Assistant installation software from here.
  2. Extract the file.
  3. Run the installation file and respond to the prompts from the installer.
  4. Start the IBM Support Assistant. (On Windows XP Professional select Start > All Programs > IBM Support Assistant. The Welcome page is displayed.).
  5. To access the Updater page, select the Updater hyperlink.
  6. Access the Upgrades tab and the IBM Support Assistant tab to select the product-specific plug-in modules that you want to install.

What to do next

If you cannot find the solution to the problem, use the following Internet resources to find information to resolve your problem:
Parent topic: Support information