Setting up FTC compliance

You can configure the Federal Trade Commission (FTC) compliance rules to ensure that the shipment delay alerts are compliant with the FTC regulations.

1. Navigate to the FTC Compliance window. To navigate to the FTC Compliance window, perform the following steps:
   1. Log on to Sterling™ Business Center as an Enterprise Administrator.
   2. From the System Setup Home page, expand the Commerce Call Center Administration menu, and then click Configure FTC Compliance.
      The FTC Compliance screen opens.
2. In the Default First Promise Date (Days) field, enter a value that indicates a fixed number of days since the order date, if no prior promise date is provided to the customer. This value must be a positive integer less than 30. The resulting date is set as the first promised date.
3. In the Default Cancel Date (Days) field, enter a value that indicates a fixed number of days since the first promised date. The resulting date is set as the cancel date when a shipment is delayed. The cancel date is the date when the order is automatically cancelled if the customer does not respond. This value must be a positive integer less than 5.
4. In the Process Buffer Time (Hrs) field, enter the number of hours by which the promised date should be extended to consider process constraints such as a small carrier or warehouse processing delays that cannot be taken into account in advance. If a shipment is delayed within the configured number of hours, delay alerts are not raised. If the delay exceeds the configured value, delay alerts are raised. This value must be less than 72 hours.
5. In the Cancel Reason Code field, enter the cancellation reason code to be used when an order line is canceled to comply with the FTC regulations.
6. Click Save to save the configuration.