IBM Sterling Call Center V10.0.0 documentation

Welcome to the IBM Sterling Call Center V10.0.0 documentation, where you can find information about how to install, maintain, and use the product. IBM Sterling Call Center is a comprehensive order management application, which provides solutions to the challenges found in typical customer order management business scenarios.

IBM Sterling Call Center V10.0.0 provides a single point of access to commerce information in a call center environment to help ensure high quality customer service across channels and increase call center productivity.