About business objects

Business objects are items that are associated with an investigation (for example, a customer account or transaction). The business objects that are displayed in the Counter Fraud interface are typically copies of records that are sourced from systems that "own" this data. As such, users of Counter Fraud Management cannot edit or alter these records since your system might get pushed a fresh copy of these records at any time, thereby overwriting any changes.

There are cases where new data surfaces during the process of an investigation. In these cases, it is advantageous for users to create new instances of business objects that are owned by Counter Fraud Management. For example, during the investigation, you might counter a witness who was not mentioned in the original source data. You cannot add a 'sourced' business object, but you can create a business object for the investigation in the Counter Fraud Management solution.

Moreover, if there is a sourced business object that you cannot edit non-editable business object icon, but want to update it, you can copy the object with all its data to create a new, editable editable business object icon version. For example, suppose that you are investigating a car wreck and discover that the vehicle identification number was recorded incorrectly, or deliberately misreported. You can copy the business object that is provided to edit the variant details you discovered. This way, the investigation captures both the details as originally reported (perhaps by the claimant) and the data as reported by another party (for example, law enforcement at the scene).

Regardless of how you create the business object (new or a copy), you can edit this object in the future since Counter Fraud Management owns it. You can also add and edit information about the business object, including the following:

  • Primary property, such as the name of a person or their birth date.
  • List of business objects, such as a list of accounts or a list of names.
  • Group, such as fields for an address street, city, and postal code associated with a business object.
  • Array, which is basically a group with multiple instances. For example, Addresses is an array that might include a home address, work address, mailing address, and so on. You can create as many entries as you want, up to the maximum amount specified in the array definition.
  • Reference, which points from one business object to another. These business objects exist in the system and cannot be recreated. You can have only one reference per business type (Account, Event, Individual, Party, Physical Object, Transaction). If you add or edit a business object based on Account, you can also search and add an object reference to the Product business type.