By default, all alerts are placed in the Supervisor role's
queue (or in-basket). If your business rules for the analysis flow
do not set a value for the destination or the priority, the default
values are used. If you provide the rules, then you need to set them
according to the list of destination and priority choices.
Before you begin
A developer must create, deploy, and validate rule applications
by using IBM® Operational Decision
Manager. See your IBM Lab Services representative for documentation
on how to use the Destination RuleApp sample to create RuleApps for
setting alert destinations and priorities.
About this task
The solution includes the following properties:
- Destination
- Routes a particular alert to a specific in-basket. This property
is required and must have a value. The default value is Triage
1.
- Priority
- Specifies the priority given to an alert based on a defined rule.
This property is required and must have a value. The default value
is Low.
Procedure
To configure alert routing and prioritization:
- Log in to Case Manager Builder. Enter the following URL in the browser:
http://hostname:9080/CaseBuilder/login/login.jsp
- Select the solution that you want to edit.
- If your site does not use the default values for the Destination
and Priority properties, modify the property values. From the solution
home page, open the Properties page and change
the settings.
- Add roles and configure role in-baskets. For instructions,
see Adding and selecting roles.
Note: Ensure that the sortable columns that are displayed the
in-baskets always contain data because queries on sorted fields look
for values that are not NULL. For instructions, see
Defining in-baskets.