What's new in 1.5.0.5?
Find out what has changed or been added with this release of IBM® Counter Fraud Management.
Highlights of this release are as follows:
- Alert Management enhancements
- Configuring a queue to route alerts
- You can configure a queue so that it routes an incoming alert to a person or team for appropriate action. An alert is first routed to a Supervisor's queue where it gets filtered to the in-basket of the respective triage team (Triage 1, 2, or 3 role). For example, you might have three triage teams, each handling a different type of fraud. When an alert for a particular type of fraud is triggered (for example, check fraud), the team role associated with the queue receives the alert in its in-basket. Keep in mind that a user assigned to the Supervisor role can see all team' alerts unlike individual team queues. Supervisors have the authority to modify queue filters, change the priority of an alert, or redirect an alert to a different triage team. This enables them to make assessments and timely reassignments when required.
- Performing bulk operations
- Authorized users can perform bulk operations on alerts, such as reassigning multiple alerts (Change Destination), changing the priority (Change Priority), and adding one comment to multiple alerts (Add Comments).
- Creating triage teams
- Three triage roles are predefined in the IBM Counter Fraud Management solution. These roles are named Triage 1, Triage 2, and Triage 3. Authorized IBM Case Manager Builder users can change the default role names so that they align with the purpose of the teams assigned that handle the queues. For example, if Triage 1 analyzes check fraud alerts, the Triage 1 role (and associated tab) can be changed to Check Fraud Team. Authorized users can also create new triage roles to suit a particular organization. For more information, see Adding roles and configuring in-baskets.
- Adding or removing users from alert queues
- Roles have queue associated with them; hence, adding a user to a role automatically adds the user to the associated queue. Authorized Case Builder users can add or remove individuals from roles.
- Sorting alerts within role in-baskets
- All in-basket columns are sortable. By default, in-baskets are sorted by priority. Authorized Case Builder users can edit a role's in-basket to change the column on which default sorting is performed.
- "Alerted" indicator (related object table column)
- Triage teams can now view if a related object (transaction) either triggered the alert, or previously triggered an alert.
- Configuring related objects
- When an alert is created, triage teams can view key, relevant alert information in a single dashboard without having to switch views. This results in accurate, informed alert triaging decisions. Related objects are represented by external properties; thus, enabling authorized Case Builder users to configure the alert management interface. For example, authorized users can add and remove related object fields, reorder fields, and change field labels that are displayed in the view.
- Administering rules
- ICFM supports the configuration of alert prioritization and team destination through the use of the IBM Decision Center console, allowing a business user to modify the key parts of a rule through a browser-based interface. IBM Decision Center provides a repository and management capabilities for line-of-business professionals to participate in the definition and governance of rules-based decision logic.
- Drill down feature
- Select an alert or case from the Task Details page to view additional information.
- Add and remove related objects
- Search business types to add related objects to a case or alert. For example, search to add a transaction, event, or account. You can also preview objects listed in the search results. Related objects can also be removed from an alert or case.
- Fraud Assessment task to finalize an investigation
- A triage or investigative person can mark a related object as suspicious during their review. When a case is ready to finalize, the investigator performs a fraud assessment by adding a fraud description marking specific related objects as fraudulent. The fraud assessment will also show related objects that were marked suspicious by earlier reviewers as well as related objects that were marked on cases in the past.
- Suspicious Activity Report (SAR) enhancements
The SAR process includes an improved workflow, a new Quality Analyst (QA) role, and batch export of approved SARs, which can be used for e-filing with FinCEN.
- Data Import tool
- Use the new Data Import tool to facilitate the importing of data
into the IBM Counter
Fraud Management system.
This tool can import data from CSV files or a remote database into
the Counter Fraud system.
Use this tool to:
- Import sample data for demo or test purposes.
- Initially load data into a production Counter Fraud installation.
- Periodically update production data in a production Counter Fraud system.
Before using this tool, you must create a mapping file. Mapping files are plain text files that define how the source data is mapped into the Counter Fraud system. The user interface for the tool enables you to create a mapping file using a visual, tree-based display of the source and destination data. You can also create mapping files using a text editor. The syntax of a mapping file supports data translations or conversions.
- Improved investigation support for IBM Intelligence Analysis Platform (IAP)
- The link analysis within the ICFM DAOD connector now provides the user with the ability to investigate with greater detail the links to and from their objects of interest. This results in the user seeing more relationships in the resulting diagram of a Show Context.
- Importing IAP search results from the ICFM DAOD connector into IBM i2® Analyst's Notebook® Premium
- Users can now choose to add all, or a subset of results, from a search in IBM i2 Intelligence Analysis Platform (IAP) to a chart in Analyst's Notebook Premium. To do so, select either Add Selection to Chart or Add Results to Chart when launching IAP from Analyst's Notebook Premium.
- New support for Visual Query of the Counter Fraud database in IAP
- The ICFM DAOD connector now provides support for users to build visual queries in IAP to facilitate the discovery of complex patterns in the Counter Fraud database FACT store.
- IBM Case Manager compare tool
- ICFM includes IBM Case Manager 5.2.1.2 Interim Fix 1, which includes a compare tool. The compare tool can be helpful during a Counter Fraud upgrade to compare changes (release to release) to your customized Counter Fraud solution. For more information, see Comparing Solutions.