Folders

Acoustic Campaign provides answers to some frequently asked questions about folders.

Can default folders be set from private to shared?

An organization administrator can set an individual user account to the default folder view by taking these steps.
  1. Go to Settings > Administration > Organization Settings > General Settings.
  2. Click Edit.
  3. Select Shared where you see Default Folder Visibility.
  4. Click Save.

Can a user delete folders in ?

Folders in Acoustic Campaign that you create to separate or categorize lists and emails, can be deleted only by the user account that created them. If there are limits on the folder for a Standard user, the limits must be removed before the folder can be deleted.

The user that created the folder should log in to delete the folder. If this is not possible, an organization administrator can become that user and then delete the folder.

If you are unable to determine the owner of the email or database folder, contact Client Support. Have the exact names (case sensitive, spaces, and so on) of the folders available when you call or open a support case through the support portal.

Before you delete the folder, remove all of the content in the folder by either moving it to a different folder or deleting it.

Folders cannot be deleted on the backend. They must be deleted from within the user interface.

Can I give two or more folders the same name?

No, two or more folders cannot have the same name or an error message will appear. However, if you find it necessary to create a folder with the same name as an existing one, a workaround exists.

You can create a folder with the same name as an existing folder by taking one of the following steps.

  1. Create the folder in the Private tab if the existing folder is in the Shared tab.
  2. Create the new folder in the Shared tab if the existing folder is in the Private tab.
  3. Create the folder inside of an existing folder.
  4. Delete the existing folder and then create the new folder.

Can I create sub-folders within shared and private folders?

You can create sub-folders within existing folders by using the Create new folder option. You can also create sub-folders in the database, query and contact list areas.

Can I move content from one folder to another folder?

You can move information from the Private folder to the Shared folder, but you cannot move the information from Shared to Private.

For example, if you want to move a template from the Private folder to the Shared folder, you can save the template in Private folder.

The new template does not contain the reporting information from the original template because the ID numbers are different. Additionally, templates that are saved in your personal templates folder are available only to you to access and edit. Templates that are saved in the shared templates folder are available for anyone in your organization to access, edit, and use.

Why does a user see some folders but not others?

Folders are associated with individual users. If a user does not have permissions to view a folder or if the folder is designated as private, the user will not be able to see it.