Getting started with Acoustic Campaign

Start working with Acoustic Campaign. Learn how to log in, navigate, and understand user settings and requirements.

Log in to Acoustic Campaign
Logging in to Acoustic Campaign requires an IBMid.
Add or switch to another Campaign account
You can easily add and switch between multiple Campaign accounts.
Switch to a linked account
You can easily add and switch between multiple Campaign accounts.
What are user types?
There are three types of Acoustic Campaign users: organization administrators, standard users, and reporting only users. The type of user you are determines what tasks you can perform in Acoustic Campaign.
How do I search for Acoustic Campaign assets?
Search for emails, messages, landing pages, and any other assets you create or manage within Acoustic Campaign.
How is two-factor authentication used in the new navigation experience?
To provide a strong authentication experience for users, IBMid and Acoustic Campaign use two-factor authentication.
Navigating Acoustic Campaign
There are several ways to navigate and find what you need within Acoustic Campaign.
What is provisioning?
Provisioning includes all the processes and configuration needed get Acoustic Campaign up and running, including creating and enabling organizations, IPs, sending domains, and custom domains.
What browsers does Acoustic Campaign support ?
Acoustic Campaign supports Chrome version 60 or later and Firefox version 54 or later.
What version of TLS does Acoustic Campaign support?
Supported locales
Acoustic Campaign supports several locales.
Web protocols and file formats for Acoustic Campaign APIs
The Acoustic Campaign API Suite is accessible via REST, SOAP, and XML protocols and uses standard web protocols (HTTP Post, HTTPS, FTP, SFTP) and file formats (XML, CSV, TSV, PSV). Real-time requests and responses are handled via HTTP/HTTPS and batches of data are handled via FTP/SFTP.
What characters are supported?
How do I manage the asset library?
The asset library is a repository for users to store content or assets that are often reused in messages, such as images, logos, legal disclaimers, hyperlinks, and HTML and text content.
How does Acoustic Campaign support time zone differences?
We only support time zones that are offset from Coordinated Universal Time (UTC) by a whole number of hours. We do not support half-hour or 45-minute deviations from standard time zones. You’ll need to select the time zone closest to your targeted location.