Communication schema
Surveillance Insight for Financial Services transforms email and chat xml structure to communication objects.
The communication objects use the following fields:
| Field name | Field type | Field description |
|---|---|---|
| commType | String | Communication Type such as email, chat, phone |
| commChannel | String | Communication channel such as voice and e-comm |
| commText | String | Communication text |
| commStartTime | String | Communication start time |
| commEndTime | String | Communication end time |
| commSubject | String | Communication subject |
| globalCommId | String | Communication reference ID of the source |
| metaFeatures | String | The meta features of the communication in JSON format |
| initiator | String | Communication initiator contact details |
| participants | Array | Communication participants contact details |