Applications by edition

The applications that are available in IBM Control Desk vary, depending on what edition of the product you are using.

The following table shows the product applications that are available, by edition. The applications are listed according to the module or submodule they belong to.

Table 1. IBM Control Desk applications available, by edition
Module	Application or submodule	Application	IBM® Control Desk	IBM Control Desk - Service Provider Editions	IBM Control Desk - ICD for Maximo	IBM Control Desk - ICD for Maximo for Service Provider Editions
Administration	Organizations		X	X	X	X
	Classifications		X	X	X	X
	Bulletin Board		X	X	X	X
	Communication Templates		X	X	X	X
	Calendars		X	X	X	X
	Sets		X	X	X	X
	Work View		X	X	X	X
	CI Types		X	X	X	X
	Download Tools		X	X	X	X
	Conditional Expression Manager		X	X	X	X
	View Documents		X	X	X	X
	Organizations (SP)		X	X	X	X
	Bulletin Board (SP)		X	X	X	X
	Reconciliation
		Reconciliation Tasks	X	X	X	X
		Task Filters	X	X	X	X
		Link Rules	X	X	X	X
		Comparison Rules	X	X	X	X
		Asset Link Results	X	X	X	X
		Asset Reconciliation Results	X	X	X	X
		CI Link Results	X	X	X	X
		CI Reconciliation Results	X	X	X	X
		CI Link Results (SP)	X	X	X	X
		Reconciliation Tasks (SP)	X	X	X	X
		Task Filter (SP)	X	X	X	X
		Link Rules (SP)	X	X	X	X
		Comparison Rules (SP)	X	X	X	X
		Asset Link Results (SP)	X	X	X	X
		Asset Reconciliation Results (SP)	X	X	X	X
		CI Reconciliation Results (SP)	X	X	X	X
	Report Administration		X	X	X	X
	Resources
		People	X	X	X	X
		Person Groups	X	X	X	X
		Crafts	X	X	X	X
		Labor	X	X	X	X
		Qualifications	X	X	X	X
		People (SP)	X	X	X	X
		Crew Types			X	X
		Crew			X	X
	Deployed Assets
		Adapter Conversion	X	X	X	X
		Manufacturer Conversion	X	X	X	X
		Operating System Conversion	X	X	X	X
		Processor Conversion	X	X	X	X
		Software Conversion (Deprecated)
		Software Suite Setup	X	X	X	X
		Software Usage Setup	X	X	X	X
		Software Catalog	X	X	X	X
	Survey Management
		Questions	X	X	X	X
		Surveys	X	X	X	X
		Survey Templates	X	X	X	X
	License Usage Monitor		X	X	X	X
	Service Address		X	X	X	X
	Map Manager		X	X	X	X
	KPI		X	X	X	X
		KPI Manager	X	X	X	X
		KPI Template	X	X	X	X
	Record Release		X	X	X	X
	Time Zone Rule		X	X	X	X
	Promotion Scope		X	X	X	X
	Token Licensing Setup				X	X
	Administration				X	X
	Classifications (SP)		X	X	X	X
	Reconsiliation		X	X	X	X
Analytics	Cognos Analytics		X	X	X	X
	Report Viewer		X	X	X	X
	KPI Viewer		X	X	X	X
	Design Data Set				X	X
	Bussiness Analysis				X	X
	Map				X	X
Assets	Assets		X	X	X	X
	Asset Templates		X	X	X	X
	Locations		X	X	X	X
	Meters		X	X	X	X
	Meter Groups		X	X	X	X
	Failure Codes		X	X	X	X
	Relationships		X	X	X	X
	Deployed Assets
		Computers	X	X	X	X
		Network Devices	X	X	X	X
		Network Printers	X	X	X	X
		Deployed Software	X	X	X	X
		Computers (SP)	X	X	X	X
		Network Devices (SP)	X	X	X	X
		Network Printers (SP)	X	X	X	X
	Software License View (Deprecated)
	Assets (SP)		X	X	X	X
	Licenses		X	X	X	X
	Locations (SP)		X	X	X	X
	Condition Monitoring				X	X
Bussiness Information Model	BIM Projects				X	X
	Manage BIM Viewer				X	X
Change	Activities and Tasks		X	X	X	X
	Changes		X	X	X	X
	Change Schedule		X	X	X	X
	Change Window Calendars		X	X	X	X
	Blackout Periods		X	X	X	X
	Task Scheduler (Obsolete)		X	X	X	X
	Impact Analysis Configuration		X	X	X	X
	Process Requests		X	X	X	X
	Mobile: View Change Approval		X	X	X	X
	Activities and Tasks(SP)		X	X	X	X
	Changes(SP)		X	X	X	X
Contracts	Purchase Contracts		X	X	X	X
	Lease/Rental Contracts		X	X	X	X
	Labor Rate Contracts		X	X	X	X
	Warranty Contracts		X	X	X	X
	Software Contracts		X	X	X	X
	Master Contracts		X	X	X	X
	Terms and Conditions		X	X	X	X
Financial	Currency Codes		X	X	X	X
	Exchange Rates		X	X	X	X
	Chart of Accounts		X	X	X	X
	Cost Management		X	X	X	X
	Budget Monitoring				X	X
IT Infrastructure	Configuration Items		X	X	X	X
	Actual Configuration Items		X	X	X	X
	Relationships		X	X	X	X
	Collections		X	X	X	X
	Process Requests		X	X	X	X
	Configuration Processes		X	X	X	X
	CI Lifecycles		X	X	X	X
	CI Baselines		X	X	X	X
	Promotion Scope		X	X	X	X
	Configuration Items(SP)		X	X	X	X
Integration	Invocation Channels		X	X	X	X
	Object Structures		X	X	X	X
	Web Services Library		X	X	X	X
	Publish Channels		X	X	X	X
	Enterprise Services		X	X	X	X
	External Systems		X	X	X	X
	Launch in Context		X	X	X	X
	Message Reprocessing		X	X	X	X
	Integration Modules		X	X	X	X
	Logical Management Operations		X	X	X	X
	End Points		X	X	X	X
	Message Tracking		X	X	X	X
	Interactions
		Create Interaction	X	X	X	X
		Interactions	X	X	X	X
	JSON Resources				X	X
	JSON Mapping				X	X
	OSLC Providers		X	X	X	X
	OSLC Resources		X	X	X	X
	Notifications		X	X	X	X
	ChatOps Configuration		X	X	X	X
Inventory	Item Master		X	X	X	X
	Service Items		X	X	X	X
	Tools		X	X	X	X
	Issues and Transfers				X
	Inventory		X	X	X	X
	Inventory Usage		X	X	X	X
	Condition Codes		X	X	X	X
	Storerooms		X	X	X	X
	Shipment Receiving		X	X	X	X
	Service Items (SP)		X	X		X
	Tools (SP)		X	X	X	X
	Price Books (SP)		X	X	X	X
	Item Master (SP)		X	X	X	X
	Stocked Tools				X	X
	Manage Inventory				X	X
Preventive Maintenance	Preventive Maintenance				X	X
	Master PM				X	X
Planning	Job Plans		X	X	X	X
	Routes		X	X	X	X
	Job Plans (SP)		X	X	X	X
	Manage Inspection Forms				X	X
	Safety
		Hazards			X	X
		Precautions			X	X
		Lock Out/Tag Out			X	X
		Safety Plans			X	X
Purchasing	Purchase Requisitions		X	X	X	X
	Purchase Orders		X	X	X	X
	Receiving		X	X	X	X
	Invoices		X	X	X	X
	Request for Quotations		X	X	X	X
	Companies		X	X	X	X
	Company Master		X	X	X	X
	Companies (SP)		X	X	X	X
	Company Master (SP)		X	X	X	X
	Terms and Conditions		X	X	X	X
	Shipment Receiving		X	X	X	X
Release	Activities and Tasks		X	X	X	X
	Releases		X	X	X	X
	Definitive Media Library		X	X	X	X
	Process Requests		X	X	X	X
	Change Schedule		X	X	X	X
	Deployments		X	X	X	X
	Release (SP)		X	X	X	X
	Activities and Tasks (SP)		X	X	X	X
Security	Security Groups		X	X	X	X
	Users		X	X	X	X
	Security Groups (SP)		X	X	X	X
	Customer Objects (SP)			X		X
Self Service	Catalog Requests
		Offering Catalog	X	X	X	X
		View Catalog Requests	X	X	X	X
		Cart Templates	X	X	X	X
		View Shopping Carts	X	X	X	X
		Shopping Cart	X	X	X	X
	Desktop Requisitions
		Create Requisition	X	X	X	X
		View Requisition	X	X	X	X
		View Templates	X	X	X	X
		View Drafts	X	X	X	X
	Service Requests
		Create Service Request	X	X	X	X
		Create Service Request (SP)	X	X	X	X
		View Service Requests	X	X	X	X
		View Service Requests (SP)	X	X	X	X
		Search Solutions	X	X	X	X
	Self Service Center		X	X	X	X
	Survey Request		X	X	X	X
	View Assets		X	X	X	X
	Mobile: Create Service Request		X	X	X	X
	Mobile: View Service Request		X	X	X	X
	Mobile: View Service Request Approvals		X	X	X	X
Service Desk	Activities and Tasks		X	X	X	X
	Priority Matrix		X	X	X	X
	Incidents		X	X	X	X
	Problems		X	X	X	X
	Ticket Templates		X	X	X	X
	Solutions		X	X	X	X
	Process Requests		X	X	X	X
	Global Search		X	X	X	X
	Service Requests		X	X	X	X
	Chat Queues		X	X	X	X
	Mobile: Incident		X	X	X	X
	Mobile: Service Request		X	X	X	X
	Solutions (SP)		X	X	X	X
	Incident (SP)		X	X	X	X
	Problems (SP)		X	X	X	X
	Service Requests (SP)		X	X	X	X
Service Level	Service Level Agreements (SP)		X	X	X	X
	Service Groups		X	X	X	X
	Response Plans (SP)		X	X	X	X
	SLA Breach (SP)			X		X
	Response Plans		X	X	X	X
	Service Address (SP)			X		X
Service Provider (SP)	Customer Agreements (SP)			X		X
	Customers (SP)			X		X
	Bill Review (SP)			X		X
	Customer Billing (SP)			X		X
	Sales Orders (SP)			X		X
Service Request Catalog	Offering Catalog		X	X	X	X
	View Catalog Requests		X	X	X	X
	Offerings		X	X	X	X
	Catalogs		X	X	X	X
	Service Requests		X	X	X	X
	Process Requests		X	X	X	X
	Ticket Templates		X	X	X	X
	Global Search		X	X	X	X
	Cart Templates		X	X	X	X
	Catalog Service Requests Approval		X	X	X	X
System Configuration	Platform Configuration
		Workflow Administration	X	X	X	X
		Workflow Designer	X	X	X	X
		Actions	X	X	X	X
		Roles	X	X	X	X
		Communication Templates	X	X	X	X
		Database Configuration	X	X	X	X
		Application Designer	X	X	X	X
		Escalations	X	X	X	X
		Cron Task Setup	X	X	X	X
		E-mail Listeners	X	X	X	X
		Domains	X	X	X	X
		Logging	X	X	X	X
		System Properties	X	X	X	X
		Web Services Library	X	X	X	X
		Workflow Administration (Advanced)	X	X	X	X
		Instant Messaging Configuration	X	X	X	X
		Launch in Context	X	X	X	X
		Workflow Launcher	X	X	X	X
		Quick Configuration	X	X	X	X
		Automation Scripts	X	X	X	X
		Escalations (SP)	X	X	X	X
		Domains (SP)	X	X	X	X
		E-mail Interaction Setup	X	X	X	X
	Migration	Migration Manager	X	X	X	X
		Migration Groups	X	X	X	X
		Migration Collections	X	X	X	X
		Object Structures	X	X	X	X
	ISM Content Installer		X	X	X	X
	Maximo Management Interface		X	X	X	X
Task Management	Activities and Tasks		X	X	X	X
	Activities and Tasks (SP)		X	X	X	X
Work Orders	Work Order Tracking		X	X	X	X
	Labor Reporting		X	X	X	X
	Activities and Tasks		X	X	X	X
	Assignment Manager		X	X	X	X
	Service Requests		X	X	X	X
	Quick Reporting				X	X
	Conduct an Inspection				X	X
	Work Supervision				X	X
	Work Execution				X	X
	Work Order Tracking (SP)		X	X	X	X
	Activities and Tasks (SP)		X	X	X	X
	Service Requests (SP)		X	X	X	X
Work Centers	Business Analysis				X	X
	Work Supervision				X	X
	Work Execution				X	X
	Data Set Designer				X	X
	Service Requests				X	X
	Inspections				X	X
StartCenter	Layout and Configuration		X	X	X	X
	All Custom Applications				X	X
	Favorite Applications Setup		X	X	X	X
	Forgotten Password		X	X	X	X
	Inbox / Assignments Setup		X	X	X	X
	KPI Graph Setup		X	X	X	X
	KPI List Setup		X	X	X	X
	Change Password		X	X	X	X
	Quick Insert Setup		X	X	X	X
	Result Set Setup		X	X	X	X
	Start Center		X	X	X	X
	User Self Registration		X	X	X	X
	Report List Setup		X	X	X	X