Integration overview
You can integrate the components of IBM Control Desk with other software products.
Products that integrate with Service Desk
The following products can be optionally integrated with Service Desk by getting the integration software.
- Netcool® Omnibus - Permits Omnibus to open Incident tickets within IBM Control Desk. After Omnibus opens a IBM Control Desk Incident, Omnibus can either update information in the Incident or close the Incident. Alternatively, IBM Control Desk can report status updates to Omnibus including the notification that the Incident is closed. For more details on Netcool Omnibus, refer Viewing Event details for CIs from Tivoli Netcool/OMNIbus, Viewing data about your CIs and assets from other products, and Tivoli Netcool/OMNIbus.
- Rational® ClearQuest® - Permits Service Desk agents to be able to open defects in ClearQuest and to maintain a linkage between a IBM Control Desk Problem and the defects in ClearQuest that are intended to solve the Problem. For more details on Rational ClearQuest, refer Associating problem records with Rational Team Concert or Rational ClearQuest and Configuring OSLC integration over SSL.
- Netcool® Impact - Permits Impact to create Incident tickets in IBM Control Desk, for more details, refer Tivoli Netcool/OMNIbus.
Products that integrate with Self Service
You can optionally integrate the following products:
- Initiate the deployment of software offerings by integrating with BigFix.
For more information, see Integrating with BigFix Inventory.
Products that integrate with Change Management
You can optionally integrate products by using Open Services for Lifecycle Collaboration (OSLC).