Gathering diagnostic information

Before you raise a request for support, gather diagnostic information that you can send to IBM® Support to help us investigate your issue.

Procedure

To gather diagnostic information, complete the following steps:

  1. Download the attached must-gather.zip file.

    This ZIP file contains a README.md file and a get-logs.sh script.

    Note: The get-logs.sh script is supported on Linux® and macOS only.
  2. Extract the contents of the ZIP file to a directory on your local computer.
  3. Follow the instructions in the README.md file to gather and store the required diagnostics to an archive file.
  4. Submit the archive file with your support ticket.