Installing application support on Linux and AIX

Installing application support on Linux and AIX involves different steps to other platforms.

1. On the server where IBM Tivoli Monitoring is installed, download the installation package for IBM Tivoli Monitoring for IBM Tivoli Network Manager IP Edition.
2. Decompress the installation package.
3. Start the installation wizard using the install.sh script in the ITMAgent directory.
4. Accept the suggested install directory.
   The installation finds the IBM Tivoli Monitoring installation directory and displays it. By default, the location is /opt/IBM/ITM, but it might be different if IBM Tivoli Monitoring was installed in a different location.
5. Confirm that it is OK to restart existing processes.
6. Select Install products to the local host.
7. Accept the default key, IBMTivoliMonitoringEncryptionKey, unless you use a different key for each product.
8. Accept the licensing agreement.
9. Specify an application support package to install. The list of support packages varies depending on your operating system and on which IBM Tivoli Monitoring components are installed. Install all of the displayed support packages.
10. If the Tivoli Enterprise Portal Server, Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Desktop, and Tivoli Enterprise Portal Browser are all installed on the same machine, configure the agent support for all these applications using a script.
    Restriction: Only use this option if all components are installed on the same server.
    1. Change to the IBM Tivoli Monitoring directory.
    2. If you are not using the default /opt/IBM/ITM location, set CANDLE_HOME to the IBM Tivoli Monitoring installation directory.
    3. Run the setupITNMAgentSupport.sh script.
11. If some of the IBM Tivoli Monitoring components are installed on different servers, complete the following steps on the appropriate servers:
12. If the Tivoli Enterprise Monitoring Server is installed on a different server, run the following commands on that server from the $ITMHOME/bin directory, where ITMHOME is the directory where IBM Tivoli Monitoring is installed:
    1. If it is not already started, start the monitoring server using the following command, where tems_name is the name of the monitoring server. You can find out the name of the monitoring server by looking for the value TEMS Name in the monitoring server configuration screen.

       ./itmcmd server start tems_name

    2. Activate application support on the monitoring server using the following command.

       ./itmcmd support -f install -t tems_name np

    3. Stop the monitoring server using the following command:

       ./itmcmd server stop tems_name

    4. Restart the monitoring server using the following command:

       ./itmcmd server start tems_name

13. If the Tivoli Enterprise Portal Server is installed on a different server, run the following commands on that server from the $ITMHOME/bin directory, where ITMHOME is the directory where IBM Tivoli Monitoring is installed.
    1. Stop the portal server using the following command:

       ./itmcmd agent stop cq

    2. Configure the portal server with the new agent information using the following command:

       ./itmcmd config -A cq

    3. Restart the portal server using the following command:

       ./itmcmd agent start cq

14. If the Tivoli Enterprise Portal Desktop is installed on a different server, run the following commands on that server from the $ITMHOME/bin directory, where ITMHOME is the directory where the desktop client is installed.
    1. Stop the desktop client using the following command:

       ./itmcmd agent stop cj

    2. Configure the desktop client with the new agent information using the following command:

       ./itmcmd config -A cj

    3. Restart the desktop client using the following command:

        ./itmcmd agent start cj

    4. Restart any Web Start Tivoli Enterprise Portal clients to view the new agent workspaces.