The speed of a harvest depends on volume size and processing
speed; however, harvests do occasionally become stuck and are unable
to complete successfully. Use the procedures that are outlined here
to troubleshoot the harvest process.
Procedure
- Click to verify that your job continues to run.
- In Jobs in Progress, note the Total
data objects encountered number.
- Wait 15 minutes, leaving the harvest to continue to run.
- Note the new value Total data objects encountered,
and then compare it to that value denoted previously.
- Answer the questions in this table.
| Option |
Description |
|---|
| Question |
Action |
| Question 1: Is the Total data object encountered counter increasing? |
- Yes: If the number of encountered data
objects continues to increase, then the harvest is running correctly.
- No: If the number of encountered objects
remains the same, then go to Question 2.
|
| Question 2: Is the load average up? |
To view load averages, on Appliance status > About
appliance > View details > System services, look at the
load averages in the Basic system information area.
- Yes: If the load averages number is up,
the harvest might be stuck. Call technical support to report that
the harvest is stuck on files.
- No: The job is not really running. It means
that the job must be restarted. Go to Question 3.
|
| Question 3: Did the job complete on the second pass? |
- Yes: If the job completed successfully
after it was restarted, then the harvest is not stuck.
- No: The job did not complete successfully.
Call technical support to report a job that does not complete.
|