An SAP note produces an error

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When you try to add an SAP note to an outgoing document that is cataloged on Image Services, you might receive an error. This error occurs if you deactivated versioning in FileNet® P8.

The following error is displayed in SAP:

HTTP error: 500 Internal Server Error

The following information about this error is recorded in the log files and trace files:

The console output:
```
CSS0320I: ArchPro received ’Update component Error’ from Agent no
and stop job no (Time: hh:mm:ss.ms).
```
where no stands for the number of the agent number or job number and hh:mm:ss.ms stand for the time in hours, minutes, seconds, and milliseconds.

The Collector Server trace file (default name: archint.trace):

P8-AGENT WORKER#0: Operation [updateComponent] for document <sapdocid> failed.
Reason: update(): This method is not supported in the context of this session
or object. Checkout must be performed when versioning is enabled.

where sapdocid stands for the SAP document ID of the document (SAPDocId property).

The Collector Server error log file (default name: csserror.log):

HTTP WORKER #0: Processing failed for <op=update, rep=archive_id, doc=sapdocid,
comp=note>

P8-AGENT WORKER #0: This method is not supported in the context of this session
or object. Checkout must be performed when versioning is enabled.

P8-AGENT WORKER #0: Operation [updateComponent] for document <sapdocid> failed.
Reason: update(): This method is not supported in the context of this session
or object. Checkout must be performed when versioning is enabled.

where sapdocid stands for the SAP document ID of the document (SAPDocId property) and archive_id stands for the logical archive ID of your archive.

Either do not create an SAP note or activate versioning.