Configuring external system references

An External System Reference is an alphanumeric code that uniquely identifies items sent and received between Watson™ Care Manager and an external system through an API. You can configure an external system reference for multiple items in the Administration application so that they can be matched with a configured value in Watson Care Manager.

For example, you might configure an action Meal Plan Assistance to have an External System Reference CAMP1. When action data is received from an external application for Laurie Thompson, in addition to the information that identifies Laurie and the action details, if the action data includes the External System Reference CAMP1, Watson Care Manager matches the action data to the configured Meal Plan Assistance action.

You can use the same external system reference to identify different items in administration. For example, you can associate the External System Reference CAMP1 with an action and an alert. However, external system references must be unique when associated with more than one item of the same type, for example, multiple alerts.

You can configure external system references for the following items:
  • Alerts
  • Actions
  • Assessments
  • Care team roles
  • Configurable client data
  • Client referral reasons
  • External referrals
  • Identification types
  • Notes
  • Original source systems
  • Programs
  • Share care plan templates
  • Sources
  • Suffixes
  • Titles

For more information on how to configure external system references, see the relevant configuration topic for each of the listed items. For example, Creating actions.