Maximo Application Suite Customer-managed

Disabling email notifications

Starting in Maximo® Application Suite 9.0.3, you can configure the SmtpCfg custom resource file to disable email templates that are used by Maximo Application Suite. When an email template is disabled, any email that uses that template is not sent to users.

About this task

If you are using earlier versions of Maximo Application Suite, you can disable email notifications in Maximo Application Suite 8.11.15 or 8.10.18.

Only emails that are sent by Maximo Application Suite system events can be disabled. Emails that are sent by suite applications, such as Maximo Manage, cannot be disabled.

The following email templates can be disabled when you specify them in the disabledTemplates property of the SmtpCfg custom resource:
Template name Description
AdminPasswordReset Sends a request to the administrator to reset a users password if the user clicks Forgot password on the login page.
UsageAlertCritical Informs the administrator if AppPoints usage exceeded the capacity amount.
UsageAlertWarning Informs the administrator if AppPoints usage is close to capacity.
UserAccountLocked Informs a user that their account is locked.
UserPasswordReset Sends a temporary password to the user if a user needs to change their password or forgot their password.
UserPasswordResetConfirmation Sends a confirmation email after a user resets their password.
UserPasswordResetFailed Sends a confirmation email if a users password did not reset.
UserSelfRegistrationAdminNotification Informs the administrator to approve an account request from a user who self-registered.
UserSelfRegistrationConfirmed Sends the account information to a user that self-registered after their account is ready to use.
UserSelfRegistrationInitiated Sends a verification email with a code that the user can enter to complete the self-registration process if a user self-registers on the login page.
UserSelfRegistrationPendingAdminApproval Informs a user who self-registered that the administrator needs to approve their request to create an account.
WelcomeUsername Sends the username to the user after the administrator creates a user.
WelcomePassword Sends the initial password to the user after the administrator creates a user.

Procedure

  1. In the Red Hat® OpenShift® Container Platform console, in the Administration section, select Custom Resource Definitions.
  2. In the CustomResourcesDefinitions window, select the SmtpCfg file.
  3. On the Instances tab, select the instance that you want to update.
  4. On the YAML tab, in the spec.config section, enter the name of the email template that you want to disable in the disabledTemplates property.
    For example, to disable the emails that are sent to new users about their username and password, specify the WelcomeUsername and WelcomePassword template name in the disabledTemplates property.
    spec:
  config:
    disabledTemplates:
      - WelcomeUsername
      - WelcomePassword
  5. Save the custom resource changes.