IBM® watsonx Assistant on Cloud Pak for Data

Description

With watsonx Assistant for IBM Cloud Pak® for Data, you can use AI to build and deploy a branded assistant into any device, application, or channel. Connect your assistant to the customer support resources that you already use to deliver an engaging, unified problem-solving experience to your customers.

This diagram illustrates how the service delivers an omnichannel customer experience:

Your customers interact with a chatbot, which is also known as an assistant, through a client application. You can build your own client application or you can use the built-in web chat integration. Embed the web chat integration in your company website to add a chat window to your website pages. Customers can use the chat window to interact directly with your assistant and get help with tasks or answers to their questions.

Use the intuitive graphical tools that are provided with the watsonx Assistant service to develop training data that captures your unique customer needs and use cases. watsonx Assistant uses the training data to generate a customized machine learning model for you. This model is what powers your assistant to understand requests from customers so it can answer them correctly.

The assistant receives a message from a customer and sends it down the appropriate resolution path. An action interprets the customer's message further, then directs the flow of the conversation. The action gathers any information that it needs to respond or perform a transaction on the customer's behalf. A search integration uses existing FAQ or other curated content that you own to find relevant answers to customer questions.

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