Building an assistant with Watson Assistant

Use the Watson Assistant service to build your own branded assistant into any device, application, or channel. Your assistant can connect to the customer engagement resources you already use to deliver an engaging, unified problem-solving experience.

Service This service is not available by default. An administrator must install this service on the IBM Cloud Pak® for Data platform, and you must be given access to the service. To determine whether the service is installed, open the Services catalog and check whether the service is enabled.

The graphical tools that are provided with the product guide you through the steps of developing the training data that Watson Assistant needs to build a customized machine learning model for you. Use the dialog builder tool to write a script for your assistant to follow when it interacts with your customers. The script keys off the customer goals you identify and returns a useful response that is crafted by you. For more complex customer queries, the assistant can search external data sources and return any useful information that it finds as its response.

You can use the built-in preview link integration to test your assistant and the built-in web chat integration to deploy the finished assistant. From the Analytics page, you can track how your assistant is performing by seeing metrics and analyzing conversations that your assistant is having with your users.