The serveradmin account is a system user account that is a
preconfigured on IBM Spectrum® Protect
Plus and vSnap server. It
is used to manage both of the virtual appliances. If you forget the
serveradmin password, you must use the root account to
reset the password. Because the password for the root account is not provided
for deployments of IBM Spectrum Protect
Plus or vSnap server, you
must reset the root password and then reset the
serveradmin through the virtual console.
About this task
Changing the root password will require that the IBM Spectrum Protect
Plus virtual appliance be rebooted.
For IBM Spectrum Protect
Plus, the preferred method is to
avoid using the root account and instead use the
serveradmin account for administration purposes.
Important: Pick a strong password that is a minimum of 15 characters in length and must
contain at least one character from each of the classes (numbers, uppercase letters, lowercase
letters, and other).
Procedure
- Prepare to restart the IBM Spectrum Protect
Plus
virtual appliance by pausing all scheduled jobs. Then, wait for any running jobs to be
completed.
Important: By ensuring that no jobs are running when you shut down the virtual
appliance, you help to prevent possible issues.
-
Log in to the vSphere Client.
- Restart the IBM Spectrum Protect
Plus virtual
appliance from the Actions menu by selecting Restart Guest OS.
- Launch the web console. During the restart, the boot loader will appear. There will be at
least two CentOS versions displayed.
- Select the first CentOS version from the list and press the e
key.
- Locate the line that begins with linux16 /vmlinuz. In that line,
locate ro.
- Replace ro with the following string:
- Press Ctrl + X to start in single user mode. A prompt
appears.
- Enter the chroot command:
- Initiate the password change for the root account:
- Enter the new password for the root account. You will be prompted to
enter the password a second time.
- Update the Security-Enhanced Linux parameters:
- Exit the current context with the exit command:
- Restart the IBM Spectrum Protect
Plus virtual
appliance:
- Using secure shell (SSH) or the console, log in to the IBM Spectrum Protect
Plus virtual appliance with the username
root and the password that was created in a previous step.
- Change the serveradmin password with the passwd
command at the prompt:
- Enter the new password for the serveradmin account. You will be
prompted to enter the password a second time.
- Close the SSH session to the IBM Spectrum Protect
Plus
virtual appliance.
- Log in to IBM Spectrum Protect
Plus using the
serveradmin account with the newly created password to verify that the new
password is set.
Results
The root and serveradmin account passwords for the
IBM Spectrum Protect
Plus virtual appliance will be reset to the
specified password.